Global Path: FSE E-Learning Path
This e-learning path for Field Service Engineers is part of the Global Path certification process for the Global Service Department. Modules should be completed in order.
FSE Behavior
A four-module program: three training modules focused on roles and responsibilities, interpersonal and cultural skills, and communication—followed by a final escape game quiz to apply and test the knowledge gained. At the end is a brief satisfaction survey to be completed.
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FSE Behavior: Module 2 — Cultural, Interpersonal, and Communication Skills
CourseThe aim of this module is to help FSEs confidently address cultural and technical challenges while fostering positive and productive client relationships, ensuring both technical success and customer satisfaction.
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FSE Behavior: Module 3 — Administrative Management & Job Expectations
CourseThe aim of this training module is to help FSE’s understand how proper administrative management impacts customer satisfaction, team efficiency, and regulatory compliance and how to act as company representatives and enhance customer experience.
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Escape the Service Challenge: A Day in the Life of an FSE
CourseAfter finishing the first three modules of FSE Behavior, you are now ready to put your knowledge to the test. In this escape challege, you will need to reflect upon what you have learned in order to finish a service visit. It won’t be easy!
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FSE Behavior End-of-Training Satisfaction Survey
Conflict Management
This course is to be completed before the in-person "Building Customer Relationships" training.
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